Troubleshoot video errors, buffering, and freezing

Many factors tin can crusade video playback problems, such as internet or device connection.

If a video is freezing, buffering, or y'all get 1 of these errors, yous may be experiencing a video playback outcome:

  • An mistake has occurred.
  • Playback fault. Tap to retry.
  • Connection to server lost.
  • This video is unavailable.
  • Something went wrong. Tap to Retry.

Past troubleshooting your internet or device connection, your video may play without playback bug. Kickoff by checking your cyberspace speed, so check the steps for your device.

Troubleshoot internet and device connection

Attempt following the steps below to troubleshoot your net and device connections.

Internet speed

The quality of your home or mobile network tin can affect how smoothly YouTube videos play, and whether videos play in Hard disk.

  • Cheque the YouTube video's resolution and the recommended speed needed to play the video. The table below shows the approximate speeds recommended to play each video resolution.

Video Resolution

 Recommended sustained speed
4K 20 Mbps
HD 1080p 5 Mbps
Hd 720p 2.5 Mbps
SD 480p 1.i Mbps
SD 360p 0.7 Mbps
  • Try running an internet speed examination to brand certain your net can support the selected video resolution. Y'all can also change the quality of your video to improve your experience.

Notation: The actual speed that your device gets may vary from the number given when you run an 'internet speed test.' The deviation tin be due to numerous factors including:

  • Wi-Fi performance
  • Time of 24-hour interval
  • How your Internet access provider connects to YouTube
  • How many devices are on your network: If at that place are a few devices on your network, and so the connection is shared between them. Using multiple devices on the same network may reduce the speed that your device gets.
  • Yous can as well find out if your internet access provider is Hard disk Verified; by visiting the Video Quality Study.
  • If you're interested in seeing more info on how your videos are played back, check out Stats for Nerds.
  • Try restarting your internet connection if the to a higher place suggestions don't improve your connection.

Smart TVs, Chromecast, and game consoles

To fix playback issues with your smart TV, Chromecast, or game console -

  • Restart the YouTube app.
  • Restart your device: Practise a hard restart past disconnecting the power and and so reconnecting.
  • For game consoles: Uninstall and reinstall the YouTube app.
  • Update your device'south firmware/system software.

For the YouTube app or mobile site, try some of these troubleshooting steps:

YouTube app

  • Restart the YouTube app.
  • Restart your device.
  • Plough off your mobile data connection and so turn information technology on over again.
  • Clear the YouTube app's cache.
  • Uninstall and reinstall the YouTube app.
  • Update to the newest available version of the YouTube app.
  • Update to the newest bachelor version of Android.

Mobile site

  • Clear your browser'due south cache and cookies.
  • Restart your mobile browser.
  • Restart your device.

Troubleshoot a green or black screen in the video thespian

If you tin hear the audio of a YouTube video, just the video player is dark-green or black, try to:

  • Use a different browser to watch the video.
  • Clear your browser'due south cache and cookies.

If that doesn't work, endeavor some of these troubleshooting tips.

Troubleshoot audio issues

If yous can't hear any audio from a YouTube video, the volume button may be turned off . Endeavour some of the following troubleshooting steps:

  • Brand certain the sound/book is turned on for your browser or device.
  • Check your device's sound settings.
  • Restart your browser or device.

Other types of issues

Bug with YouTube Paid Products;

If the above steps don't piece of work and you:

  • Bought a movie or Goggle box show on YouTube, OR
  • Are an active paid fellow member of Youtube Music, YouTube Premium, or YouTube TV

You can get in touch with the states for support with purchases or memberships.

Historic period-restricted content

Sometimes content doesn't violate our policies, but it may not be appropriate for viewers under 18. Historic period-restricted videos may not exist viewable to users who:

  • Are under 18 years of age
  • Are signed out
  • Are watching YouTube videos embedded on most third-party sites

Acquire more than most watching age-restricted videos.

Restricted Style

Restricted Mode is an optional setting that screens out potentially mature content you or others using your devices may adopt not to view. When Restricted Mode is turned on, comments may not be viewable. You can turn Restricted mode on or off.

Notation: Restricted style works on the browser or device level, and so information technology must be turned on or off for each browser or device you utilize.

Problems downloading videos

If y'all don't have YouTube Premium or if downloading videos isn't bachelor to you, y'all can't download videos. If you can download videos, but you're running into issues, try some of these downloading troubleshooting tips.

Business relationship error bug

If yous're running into issues with your account, these articles may have more than info:

  • Problems accessing YouTube
  • Become help signing in to YouTube

If the higher up steps don't work and y'all're yet having trouble, let us know past submitting feedback.

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